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If you’re not happy, we’re not happy! Although we strive to make sure we provide the very best service to you at all times, we realise that we aren’t perfect. If we do make a mistake or you are unhappy, we need to make sure we can deal with the situation as best as possible.
“Purple Frog” is a trading style of Purple Frog Asset Management Limited, registered in England and Wales #14323557, registered address 47 Calthorpe Road, Edgbaston, Birmingham, England, B15 1TH.
Client Money Protection: We hold client money protection insurance with Money Shield, 6 Tournament Court, Edgehill Drive, Warwick, CV34 6LG. View our certificate here.
Redress Scheme: We are members of The Property Redress Scheme (membership number PRS035292). This organisation will independently assess your complaint once you have exhausted our complaints process. The Property Redress Scheme, Premiere House, 1st Floor, Elstree Way, Borehamwood, WD6 1JH, tel: 0333 321 9418. email: email@example.com.